CREATING BUSINESS VALUE FROM TECHNOLOGY

Our team has been there and done that and is ready to work with you in designing and implementing solutions that meet the needs of your business. Our comprehensive solutions approach encompasses the required system hardware and software, as well as consulting and project management services.

Based on our extensive business and IT experience, we have developed a complete solution implementation process which ensures our clients achieve the maximum business value from their technology. Throughout the implementation process we will help you effectively optimize your business processes and IT systems.

BUSINESS SOLUTIONS

• CRM – Microsoft CRM & Salesforce.com
• SharePoint
• BI - Business Intelligence
• Business process analysis and redesign
• Workflow design
• Project management and planning
• Training & support
• Data migration services

CRM - 3 ways - Public Cloud provided by Microsoft or Salesforce.com, Private Cloud hosted by AFC, & On-Premise

From first contact with a prospect to the sale and post-sales customer service, CRM 4.0 provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call center and marketing professionals. With modules for sales, marketing, and customer service, Dynamics CRM 4.0 delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

CRM IMPLEMENTATIONS

We have a proven method for implementing CRM projects. Our steps are as follows:

1. Preliminary project audit to determine the overall requirements and budget cost of the project
2. Detailed discovery analysis and planning to determine the actual cost of the remaining phases
3. Design and development of the solution including functional requirements, and reports
4. Data migration from your present system to the new solution
5. Application integration to other systems like ERP if required
6. Deployment and training for the users (Go live)
7. Support ongoing for users and system management/updates

FACTORS FOR SUCCESS

• Don't try to change the world in a short period of time
• Select a small number of changes to implement over a reasonable time frame
• Access your processes honestly and frequently
• Involve as many team members and leaders as practical