Managed Services includes the following:

• Monitoring - Server performance, desktop and server alerts, application performance, network hardware and overall network health check
• Manage - Servers, Anti-virus, anti-spam, email system, Exchange server, networking hardware, firewalls, backups, UPS, business applications
• Maintain - System audits, server and desktop patching, user account administration, file maintenance, critical software updates, network firmware revisions
• Support Services - available 24/7 from senior technicians, remote control support and onsite service
• Security - Firewall management, VPN connections and firmware upgrades
• Maximize - The value of your IT investment
• Procurement - selecting and purchasing of IT resources as well as asset inventory management and warranty administration

The key benefits of Managed Services are:

• Reduces costs, including traditional break/fix fees, hardwre, and IT operations
• Proactive response to system issues
• Improved end user satisfaction, reduced downtime and enhanced security
• Easy adoption of new business processes
• Security - Firewall management, VPN connections and firmware upgrades
• Overall improved productivty due to properly working and secure IT environment
• Increases levels of support & network availability without additional staff
• Makes the IT budget more stable and predictable
• Provides access to an enhanced skills base
• Enables the IT group to focus on the core business

Additional Services

• IT audits and annual reviews
• Security audits
• Encryption of data
• Disaster recovery (DR) and business continuity (BC) planning
• Information security policies
• Incident response plans

What it does not include

• System upgrades and replacement
• New facilities setup (eg. branch offices)
• Moving of data and databases
• Printers and scanner maintenance
• Wiring and cabling
• Telephone equipment