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Managed Services

Managed Services includes the following:

  • Monitoring - Server performance, desktop and server alerts, application performance, network hardware and overall network health check
  • Manage - Servers, Anti-virus, anti-spam, email system, Exchange server, networking hardware, firewalls, backups, UPS, business applications
  • Maintain - System audits, server and desktop patching, user account administration, file maintenance, critical software updates, network firmware revisions
  • Support Services - available 24/7 from senior technicians, remote control support and onsite service
  • Security - Firewall management, VPN connections and firmware upgrades
  • Maximize - The value of your IT investment
  • Procurement - selecting and purchasing of IT resources as well as asset inventory management and warranty administration

The key benefits of Managed Services are:

  • Reduces costs, including traditional break/fix fees, hardwre, and IT operations
  • Proactive response to system issues
  • Improved end user satisfaction, reduced downtime and enhanced security
  • Easy adoption of new business processes
  • Security - Firewall management, VPN connections and firmware upgrades
  • Overall improved productivty due to properly working and secure IT environment
  • Increases levels of support & network availability without additional staff
  • Makes the IT budget more stable and predictable
  • Provides access to an enhanced skills base
  • Enables the IT group to focus on the core business

Additional Services

  • IT audits and annual reviews
  • Security audits
  • Encryption of data
  • Disaster recovery (DR) and business continuity (BC) planning
  • Information security policies
  • Incident response plans

What it does not include

  • System upgrades and replacement
  • New facilities setup (eg. branch offices)
  • Moving of data and databases
  • Printers and scanner maintenance
  • Wiring and cabling
  • Telephone equipment